Cloudastructure leads the industry by warrantying all Cloudastructure Hardware, CVR’s and CDC’s, for the life of service. This helps provide customers with both cost predictability and lowest total cost of ownership.
Cloudastructure hardware is warrantied against defect and failure as long as device is in continuous paid service. Warranty provides free Cloudastructure hardware replacement, it does not include installation or any other costs or losses.
Hardware warranty includes ground shipping to customer; customer can upgrade to rush shipping at their expense. Customer to return ship failed unit by supplied pre-paid return shipment label, or by any other shipment method of their choice and expense. Cloud Door Controllers in housings and as bare boards, as well as Wall Mount CVR’s, are in stock and generally ship next business day. Rack Mount CVR’s may take up to 10 days to ship (they are usually in stock, but not always to a specific customer’s requirement). Third party hardware is not covered.
Cloudastructure warranty does not cover any loss due to theft, vandalism, fire, flood, accident, or other damage or destruction. In no circumstances is Cloudastructure liable for any associated costs with hardware or service failures beyond the cost of the Cloudastructure hardware or service.